My friend and former workmate at JAN Kelley Marketing, Tim, reported that the agency’s largest client had sent the agency 8 dozen gourmet cookies…to say thanks for a job well done.
On the surface that appears to be a very nice gesture. Well, it’s not. It’s an amazing statement on the relationship between two groups.
Consider: the client’s office is in the U.S., someone had to stop and think about how well the job was done, the decision was made to recognize the successful completion, the gourmet cookies had to be purchased (not sure if the were smuggled across the border or bought in Canada) and last, but definitely not least, shipping had to be considered in light of the fact that smushed cookies are not as nice. The team that works on this client’s business, headed by Tim, are smart, hardworking and wonderfully Canadian. The fact that all members of the agency were able to sample the client’s appreciation made the cookies even sweeter.
In a day and age where openness, loyalty and genuinely friendly relationships between suppliers and clients is not the norm, this is a marvellous story. It’s certainly not the cost and it’s not even about the cookies. It’s about taking the time to express appreciation.
This little story that Tim shared made me think. (Ouch) How many opportunities do we miss over the course of a year to express appreciation. I’m not talking about the obvious “thank you’s” but rather those creative touches that suprise the person on the other side, the touches that emphasize the depth of your appreciation. A few I’m sure.
Without spending too much time considering the business implications behind this story, I think the story itself is a reward. It’s simply about good people on both sides doing their very best work and letting each other know that they value one another and the product of their business relationship.
Skiing has been excellent at Sir Sam’s Ski Resort and by all reports they’ve had the best year in a long time. Great. For them and for the County.
Neither Jane nor I downhill (it’s just my waistline that goes in that direction) and we usually dread the season. Our humble shack is a stone’s throw from one of the ski lifts. We find that it’s far busier in winter than it is in summer. Now, that’s not so bad, but what has left us with a grimace over the past few years is the fact that a neighbour broadcasts music to the adjacent ski run. People tell me that good rockin’ music adds to the pleasure of a great run.
We are about 1500 metres from the hill through the woods and, as luck would have it, we are in perfect alignment to receive the the amplified bounce-back of all this great entertainment. Most weekends you could not sit out and talk to each other without straining to cut through those sensational sixties hits.
Like most Canadians we are a reasonably patient pair. We’ve frowned and grimaced for about five years now. Finally it got the better of us and, because I didn’t know the neighbour, I thought I would craft a carefully phrased missive to express our complaint. I was pleased with the tone and manner of the note but all the while I was rehearsing what might happen in response. What if this was a biker family that loved to ski? Or worse still, a party central location for the region’s vampire ski club? You just can’t tell what’s going to happen or worse still, what might happen to you!
Last Sunday I trundled over to the “sound shack” and left my note. On the return home I swore I could feel beady eyes watching my retreat. I would wait for the response all the while hoping it would not end up with some form of vengeful retaliation.
Monday the phone rang. It was a Toronto number. I didn’t recognize it. I answered it with the full expectation that it would be a gentleman or lady from India offering some new and wonderful bank product. It wasn’t. It was him. Oh my gosh, HE was on the line talking to me about my note. I steeled myself for some form of tongue lashing or a simple suggestion to mind my own business. I was left gobsmacked. This very polite and reasonable younger man (well, he sounded younger … and taller and muscular) said that he was so sorry that we were being impacted by the music and he wanted to try and ensure that we weren’t offended in the future. He gave me his phone number and asked me to let him know should the music still be too loud. He didn’t at all consider the entertainment needs of the skiiers should come before his neighbour’s comfort.
He was a diplomat in angels clothing as far as I was concerned. I was left with my eye’s wide and my mouth open (my wife says that’s a normal condition). After due consideration I realized that we had just settled a ticklish situation “the Canadian Way”. Good manners on both sides and an appreciation of each other’s needs. Jolly good show.
Yes. He called on the weekend just to make sure everything was OK. Charming chap. We must share a bubbly pop some weekend – after ski season.
This is the kind of winter weather we all love. The highlands are bathed in brilliant sun with the most beautiful light blue sky imaginable. As Jane would say, “it’s a summer sky”. I wish.
Sir Sam’s is bustling with activity today and I’m sure this weekend will be just fantastic for them. Also this weekend we have Highland Cup snowmobile races on Saturday and Sunday. It’s billed as oval racing at its best. Should be a perfect weekend for those spectators. The Winter Folk Camp is also on this weekend … workshops to inspire those who enjoy making music. Saturday and Sunday nights they have concerts featuring a host of great artists. Jane and I are going to take in the Sunday concert.
Speaking with Martha Perkins in Vancouver (Editor of the Bowen Island Undercurrent) she said, in our radio chat, that a help program has been established for workers and volunteers with the Olympics who are suffering from Post Olympic Depression. A number of these people who have worked diligently for the past seven years on the Olympics are having considerable difficulty now the “hurrah” has died down. Huh. How about that! And we thought it was just us having Olympic withdrawl symptoms.
It was such a disaster that it was funny beyond words after the event.
I had spent precious personal time preparing another copy of my Phusus hand built clay sculpture (you can see her in a finished form on the clay page) as a special commission for a trophy. Carefully molded, hand finished, air brush staining and a final glazing all went so beautifully. It was a gorgeous piece. As I prepared the felt base, literally 3 minutes from completing the job, I dropped her. Crack! Split in two.
I stood transfixed. I continued to stand, dumfounded by my momentary lapse which had trashed 9 hours of delicate creative work .
Within minutes I was laughing at my own stupidity. Once that feeling passed I went outside and had a beer.
Today another Phusus is in progress. As I get to the last three minutes (likely on Sunday) careful attention will be given to the final task.
Most NHL fans will know that name. “Scotty” was with the NHL for many decades. At the outset he was the youngest NHL referee ever, at the age of 24. Unltimately “Scotty” became referee-in-chief and then vice-president of officiating. He is also a past president and chair of the Hockey Hall of Fame. In 2002 “Scotty” became a Stanley Cup Trustee. Quite a guy.
“Scotty” is one of our natural (human) resources in Haliburton County. He is active in a number of charitable activties. He and I both sit on the General Organizing Committee for the 2011 Ontario Senior Games. “Scotty” is the honorary Chairman.
The 2nd Annual “Scotty” Morrison Hockey Tournament will be held in Haliburton County on the 12th and 13th of March. On the 12th I’ll be helping out as the live auction caller at the banquet at the Haliburton Curling Club. “Scotty” will have a number of names from the NHL taking part … players and refs. It should be a fun evening. The tournament games are taking place in both Minden and Haliburton Villages. On the Saturday night there’s a special hockey game between our local OPP and the 4 time World Champion Canadian Amputee Team. Great fun all the way and all money’s go to charity.
When “Scotty” asked me if I would be the auctioneer there was no hesitation. He is one of those people that you’d pretty well do anything for. A gentleman with a huge heart for those around him and those in need.
I spent some early morning time with this delightful book by Terry O’Reilly and Mike Tennant. It’s sub-title is “how Marketing Ate our Culture”. It’s a delightful extension of their hugely popular radio show.
I remember Terry from many years ago, a very talented, warm and kind person. I knew Terry before he achieved well-deserved recognition with Pirate Radio (Toronto/NY). The book not only provides a background to the history of advertising but also great insights and anecdotes that make the book a delightful early morning companion.
My thanks to Jim Blake. Jim is a creative and mulit-talented communicator/teacher/marketer. He purchased a copy and thought that I should also have a copy (knowing my passion surrounding communication). How kind. Thanks Jim.
The post-Olympic crash will be felt by most Canadians. The daily dose of stimulating competition, surges in national pride and the sheer joy of ‘television worth watching’ has abruptly ended. I can image the strange feeling that must be zooming through Vancouver. The infrastructure items will be proud reminders but so will the bill for all that went before. I’ll be checking in with my media friend, Martha Perkins, who lives close to False Creek to get a sense of the mood. That interview will be on Canoe Fm Thursday morning about 7.10 am (www.canoefm.com).
End of day (5pm) I’ll be in township council chambers to watch the public review of current rezoning applications. The Creative Business Incubator will be on the agenda. I’m hoping it’s a rubber stamp process but you never can tell. Final step would be a week today for final council approval. Now all we need is the money – but I can feel it coming closer.
Time to deal with mundane needs … furnace has decided not to always shut off when it reaches the high temp mark. Not the thermostat, already replaced that. It’s the unit on the blower motor. It’ll probably be a piece of lint or something. Service call is $90 and then you pay on top for whatever the problem is. Swell.
Sunday is always a big day at Sir Sam’s Ski Resort here in Eagle Lake. Today it was hockey that ruled the scheduled. Weekenders were heading home early and the slopes emptied by late morning. I went for a walk between periods and it was pure, perfect quiet. Even the neighbour who insists in blaring his/her idea of skiing music each weekend shut it down early. That was a sweet bonus.
The Haliburton Rotary Club had their 24th annual fund raiser auction and banquet last night. Close to 100 people attended to bid on about 170 items donated by area businesses and artists. For the fifth year in a row I was pleased to act as their “auctioneer”. I’m not really an auctioneer in the traditional sense. I like to think I’m a barely controllable combination of a fast talking side show barker and an amiable Don Rickles. The audience particular enjoys supporting my wife when I pick on her. We had some good laughs.
There were some amazing bargains including a 50″ HDTV and a 42″ HDTV, a $1000 vacation voucher, hockey tickets, and an autographed shirt from our young local star with the Colorado Avalanche – Cody Hodgson. My dear wife created a wonderful piece of stained glass art with a dimensional butterfly. I’ll be posting a picture of it in Jane’s Glass page.
All the money raised goes to support the local work of the Rotary Club. We should have a dollar number today. A great group of people and I was delighted that we could help.
Phew, the snow just keeps coming and coming today. Our “ladies” continue good’n hungry. Four sittings a day is quite enough. It’s amazing how we pour food into the herd. All because they have sweet eyes. The don’t do anything else .. they don’t sing, dance or even act interested. Just eat and look pretty. Golly, now there’s a gig I’d like.